PRIVACY POLICY

We have your back where your personal data and right to privacy is concerned, just as the best barbers understand the need to treat the information shared in their chair as private, we keep your data confidential and safe at all times.

Below we will explain as clearly as possible the types of data we collect and how we use it. This policy is written in accordance with the General Data Protection Regulation and applies to data collected through the use of our websites, subscriptions to our newsletter, processing product purchases, contact forms, live chat support, social media platforms, online advertising and any other way of interaction or communication between you and our company. If you have any questions, just send us an email to hello@fitjarislands.no

Who is responsible for controlling your data?

We, Fitjar Soapbox AS, are responsible for controlling your personal data. We believe in treating others’ data as we’d wish our own personal data to be treated; private, handled with care and respect. We understand that doing so is critical to preserving the trust and confidence of our customers.

How do we gather your data, and what kind of data do we collect?

We gather personal data when you use our websites fitjarislands.com and fitjarislands.no; when you fill in a form to enable us to receive, process and complete your order; when you decide to sign up for our Islander Newsletter; when you comment on our blog or leave product reviews on our website; when you contact us via our contact forms or our live chat system; and when you interact with any of our posts or ads on Instagram, Facebook, and Google.

Subscribing to our Islander newsletter

Our Islander newsletter sign-up form collects the below information:

  • Email address
  • Name
  • Gender
  • Country

By choosing to subscribe to our newsletter, you agree that you are happy for us to use your information, carefully and with respect, in accordance with our privacy terms; and for us to deliver it to MailChimp, the e-mail marketing processor we use to deliver them according to their privacy terms. Very rarely, if there is anything of high importance that concerns you, we may choose to send you a direct e-mail to make sure you are informed efficiently. Refer to the privacy policy of our newsletter provider here https://mailchimp.com/legal/privacy/

Newsletter subscribers prior to 25.05.2018

On June 2018 the first Islander Newsletter after GDPR became effective was sent out to our existing mailing list. In this newsletter, all existing subscribers were informed about our updated Privacy Policy and were encouraged to opt-out of our newsletter by unsubscribing from it if they did not wish to hear from us anymore. If you have not actively done this, we assume you have given us your consent to keep contacting you. You are free to change your mind at any time and unsubscribe simply by clicking the unsubscribe link found at the footer of each of our Islander newsletters or by sending us a mail to hello@fitjarislands.no.

Purchasing Products

When purchasing products via our webshops fitjarislands.com and fitjarislands.no, placing an order in person at our foundry or at one of our temporary Pop-Up shops, or sending us an e-mail or an SMS with your order, we are required by law to gather and store the below information for tax audition:

  • Name
  • Email
  • Telephone number
  • Delivery information
  • Bank & credit and debit card details
  • Items ordered
  • Date of purchase

This information is used to confirm your identity, to confirm that your payment has been processed, to fulfill the delivery of your order and to contact with you whenever additional communication in regards to your order is needed, including orders that appear in our website with unsuccessful payment. The information may also subsequently be used to make relevant offers to you via our marketing channels. The information you provide us when placing your order is stored securely in our point of sale system, PCK, provided by our system provider Suppler AS; our e-commerce platform, Woo Commerce, hosted by Maksimer AS; our email-automation provider, Metorik; and our mobile payment system I-Zettle. Billing and credit or debit card information are stored securely by our payment suppliers Bambora AB, Vipps, and Paypal. Delivery information to deliver your orders is stored and securely managed by our shipping Logistra. All these companies are processors and sub-processors of your data and operate under the same data protection rules as we do. When you place an order with us in any form, you consent to allow us to deliver your information to our processors and sub-processors for the fulfillment of your order. Refer to the privacy policies of all of our suppliers:

Chat Support

 When you contact us via our support chat system we collect the following service data:

  • Name
  • E-mail address
  • Device and browser
  • IP address, location, language and time zone.
  • Chat transcript

This information is used to confirm your identity and to allow us to communicate with you live, or to contact by e-mail whenever our live chat support is not online to respond to you immediately. As the processor of your service data, Zendesk, our chat support system provider, securely keeps the information you deliver to us. We may request additional information during the chat if needed. By contacting us via our live chat system, you consent to allow us to deliver your information to Zendesk and their subprocessors for processing your inquiry. Refer to Zendesk´s privacy policy here: https://www.zendesk.com/company/customers-partners/eu-data-protection/

Cookies

When you visit our websites fitjarislands.no and fitjarislands.com, when you leave product reviews on our website, and when you comment in our blog, we track the below information:

  • Visitors profile, location and language and time zone
  • Device and browser
  • Interaction with our sites as the number of visits, time of visit, length of visit, pages visited, time spent on each page
  • Check-out actions taken and products stored in the cart

When you receive our newsletters we track the below information:

  • Name
  • E-mail address
  • Device and browser
  • Location, language and time zone
  • Opening time, opening rate and click through rate

When communicating with us through any of our social media channels and when interacting with our ads we track the below information:

  • Visitors profile, location, and language
  • Device and browser
  • Number of unique visitors
  • Interaction including the number of visits, pages visited, and time spent
  • Interaction with our adds including the number of times an ad has been displayed and numbers of clicks it has received

All this information is collected via first party cookies and third party cookies.

First Party Cookies are cookies that are placed in our own domain and cannot be read by other third-party players outside of our domain. They help us remember you and your preferences as a visitor, allowing us to perform basic functionality such as keeping you logged in your account, saving information on the content of your shopping cart so that you can pick up your browsing where you left it; identify and prevent potential security risks; and improve the general performance of our websites to give you a better experience.

Third Party cookies have as a primary purpose to collect statistics and help us analyze our visitor’s profiles, determine, for example, how many times people who click on our ads end up buying a current product or other conversion, in order to show better-targeted ads to individuals who visit our websites fitjarislands.no and fitjarislands.com. These third-party cookies are stored in your browser outside of the site’s domain by our third party advertising networks Google and Facebook on our behalf and with our permission. No person-identifiable information is stored in these cookies.

By using our websites fitjarislands.com and fitjarislands.no, interacting with us via our newsletters, our ads or any of our contact forms, customer service and social media platforms you consent to our usage of cookies.

You can restrict the use of cookies by disabling them in your browser. Please be aware that by doing this some of the features in our sites may not function correctly. You can find out more about how to manage and delete cookies at http://www.allaboutcookies.org/. You can also opt-out of Google Analytics by installing https://tools.google.com/dlpage/gaoptout

Please refer to our trusted partner´s and processors privacy policy here:

Should you want a detailed list of the cookies/pixels we use or you if you have any other questions about the cookies and pixels we use please take contact with us by sending us a mail to hello@fitjarislands.no

In summary

We and our chosen partners will never use your data for any reason other than to fulfill your order, send you the occasional newsletter or promotional email communication, and to track the popularity of content and products so we can improve our websites, product offering, customer service and advertising. We will never sell your data to third parties.

You have the right at all times to request the deletion, correction and/or to request an export of your data. You are welcomed to contact us at any time, should you wish to confirm the data we have stored in our systems for you. Simply send us a mail to hello@fitjarislands.no